Decree-Law 143/2001, of 26 April as amended by 82/2008 of 20 May

If you want to exchange or return items, you can go to the LOON store, or contact by email geral@loonpartyboutique.pt, within 14 days from the date of receipt, which will provide you with information about the exchange process /devolution.

In no case send items without prior contact as they will not be received.

The return of articles must respect the following conditions:

Presentation of the product purchase invoice.

The product must be delivered in the same condition in which it was sold - without risk, without external damage, in perfect working condition, packed in its original packaging accompanied by the user manual and all its accessories.

Except in the case of a defect duly confirmed by the technical services of the brand, exchanges / returns of:
Pre-filled balloons Custom made items Custom items

Conditions applicable in case of return

If you choose to return the amount we inform you that:

The reimbursement of orders loonpartybpoutique.pt is done automatically in order to ensure speed in the process and thus greater convenience to the Customer.
This is done according to the payment method chosen for the initial order:

Credit Card: Amount to be refunded automatically credited to the Credit Card.

Bank Transfer: Amount to be credited to the customer's IBAN
In situations of Orders Canceled by LOON (due to unavailability of stock and it is not possible to propose an alternative of quality and equivalent price) or by Customer, The reimbursement is carried out immediately and automatically, according to the above criteria, without needing to go to the store;

In situations of Returns, the refund is made, according to the above criteria, after delivery of the product, respective technical verification of its condition and verification of compliance with the conditions indicated in the conditions of Exchanges and Returns .

After the conditions of Cancellation and Returns are assured, refunds are processed within a maximum period of 14 days.