Legal notice
Dear customer,
To support you in exercising your right to complain to an official, third-party and impartial entity, and as provided for in Law No. 144/215 of September 8, 2015, we have gathered some information that will help you in this process.
If you are not satisfied with the solution presented by our company in the face of a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:
1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Centre
Tel.: 289 823 135; Email: cimail@mail.telepac.pt
3. CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
4. CACCL – Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. CICAP – Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. TRIAVE – Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
Tel.: 253 422 410; Email: triave@gmail.com
7. CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604; E-mail: geral@ciab.pt
8. CACC – Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt
9. CIMPAS – Insurance Information, Mediation and Ombudsman Center
www.cimpas.pt
Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.
To support you in exercising your right to complain to an official, third-party and impartial entity, and as provided for in Law No. 144/215 of September 8, 2015, we have gathered some information that will help you in this process.
If you are not satisfied with the solution presented by our company in the face of a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:
1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Centre
Tel.: 289 823 135; Email: cimail@mail.telepac.pt
3. CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
4. CACCL – Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. CICAP – Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. TRIAVE – Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
Tel.: 253 422 410; Email: triave@gmail.com
7. CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604; E-mail: geral@ciab.pt
8. CACC – Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt
9. CIMPAS – Insurance Information, Mediation and Ombudsman Center
www.cimpas.pt
Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.